Frequently Asked Questions - Choose Category

Payments and PayPal Payments (Credit and Debit cards accepted)
The Download Process and Download Questions
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How will I download the rosters?
As soon as your payment clears PayPal, you will receive an e-mail from our shopping cart system. This e-mail will include a download link for your roster file and directions.
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I received an "Order Confirmation Notice" email, but no download email?
The order confirmation e-mail is your receipt e-mail from our shopping cart. Please make sure that you actually clicked the Place Order button and made your payment at PayPal. When you reach your order confirmation page on our shopping cart, there will be a Place Order button. You need to click this button to finish your order and pay at PayPal. Click here to see a screenshot of the Place Order button that you need to click.
You will receive a receipt e-mail from PayPal if you completed your payment. If you have not received a receipt e-mail from PayPal you probably did not click the Place Order button.
If you think you forgot to click the Place Order button. Just go back and re-order your roster download on our shopping cart, but remember to click the Place Order button this time around.
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I paid on PayPal,and I received my PayPal receipt email, but I still have not received my download e-mail?
Be sure to check your "junk" or "bulk" mail folder. Sometimes the download e-mail will get put to your bulk or junk mail folder.
It can take anywhere from 30 seconds to 10 minutes for your payment to clear PayPal. It all depends on your credit or debit card provider. Usually you will receive your download e-mail within 1 minute of your purchase.
In rare instances, some banks may take 1-3 business days to clear your payment. If you think this has happened to your order, first check to make sure you received your PayPal receipt and then call your credit or debit card customer service department.
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I am having trouble getting the roster file from EA Locker on my PS3?
Please visit this page for detailed directions.
The Purchase New Memory Card Process
The Mail In Process
Shipping Questions
Roster File Questions
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NCAA Football 11 Rosters Questions?
Do your rosters include the real names?
Yes, our roster files include the real names.
Does your roster files include all division 1A teams?
Yes, our roster files include the rosters for all division 1A teams.
Will the rosters work during online play?
Yes, the rosters will work during online play.
Do you change the players ratings?
No we do not change the player ratings. This would cause the rosters to not work during online play.
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